Support

How can we help?

Answers to common questions, troubleshooting, and a direct line to us when you need it.

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Plans and common questions

How do I start writing a song?

Open Quick Song and describe your idea, or use Generate Lyrics and the AI Prompt Generator separately. Review the drafts, then copy Lyrics, Style and Excludes into the matching fields in your music tool.

What does the Free plan include?

Free includes 3 generation operations per day. A complete Quick Song with vocals uses 2 operations. On Apple devices, YouTube and audio analysis share 1 free extraction every 72 hours. On Android, YouTube and MP3 analysis each have 1 free try every 3 days. Analyses also count toward the daily allowance. PRO includes unlimited generations and additional tools. Prices and eligible trial offers are shown in the app before purchase.

Why is analysis unavailable when I still have daily generations?

Analysis has its own free allowance as well as the daily generation limit. On Apple devices, YouTube and audio upload share one successful extraction every 72 hours. On Android, YouTube and MP3 each have one free try every 3 days. PRO includes unlimited analyses.

What happens when I run out of free generations?

The free writing allowance resets each day. On Apple devices, the app uses your device’s local day. The separate analysis allowance does not reset with the daily writing allowance. PRO removes the Free daily generation cap.

Does Style Trainer require PRO?

Style Trainer and Style DNA require PRO on Apple devices. The Free plan still includes basic writer presets. The app marks premium writer presets and other PRO tools before you use them.

Will mastering be free?

Coming in version 1.5 on Apple devices: Free includes 1 AI master per day, separate from the writing allowance; PRO includes unlimited AI masters. Manual use of EQ, Bind, Width, Loud and Limit, the meter, and WAV or AAC export are included on both plans. The release date will be announced.

Where do I see prices, trials or manage my subscription?

The purchase screen shows your local price, billing period and any trial available to your account before you confirm. Manage Apple purchases in your Apple Account subscriptions, and Android purchases in Google Play subscriptions. Use the same store account that made the purchase.

Need more help? Email hello@promptmaschine.com with your device, app version and what happened.